I purchased a guide but cannot open it
Return using the same device and browser first. If access is still missing, contact support with the email used at checkout, the guide name, and the approximate purchase date.
HELP CENTER
Let's get you back to the support you paid for.
Start with the answer below. If it does not solve the problem, contact us and include the email used for your purchase.
Contact supportI need my member login
Open the membership page and use the member login area. First-time members and members recovering access can request a one-time link using the membership email.
I want to manage billing or cancel
Log in to your dashboard, open Dashboard settings, and choose Manage billing or cancel. Stripe opens a secure billing page where future renewals can be stopped.
Audio is not playing
Confirm the guide is unlocked, refresh the page, and check that the browser is allowed to play sound. If it still fails, tell support which guide, device, and browser you are using.
I bought the wrong guide
Review the refund policy and contact support promptly. Digital products are generally final once delivered, but access and delivery problems will be investigated.
I have a health question
Purposeful can provide general educational support, but personal diagnoses, medication changes, urgent symptoms, and individualized treatment questions belong with a qualified clinician.